a) To submit a new claim, first check your MAWB number.
b) To view all your existing claims: Click here to Login.
Enter your Master Air Waybill number:
-HOW TO
CLAIM NOTICE
A cargo claim is a written complaint demanding financial compensation from CargoJet Airways ltd for loss of, damage or delay to cargo whilst in care and control pursuant to a contract of carriage.
In the event of loss, damage or delay, the person entitled to delivery must complain to CargoJet Airways ltd within the time lines stated below.
TIME LIMITS
If no complaint is made within the times indicated below, then no action can be brought against CargoJet Airways ltd. In order to resevce the claimants rights to claim up to two years, a prelimiairy claim must be filed within the outlined time limits
No. | Claim Type | Description | Time Limit |
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1 | Destruction. | Complete loss of whole consignment.. | 120 days from the AWB issuing date. |
2 | Damage. | To consignment whole or in part. | 14 days from receiving consignment. |
3 | Partial loss. | Some of the consignment is missing or damaged. | 14 days from receiving consignment. |
4 | Delay. | To complete consignment or part of it | 21 days from the placing date. |
To update exiting claims to formal login to your account here.
FORMAL CLAIM
A formal claim must be filed by the person entitled to claim, either shipper or consignee as mentioned in the contract of carriage (on the master AWB). A subrogation letter (in case claimant is not the shipper or consignee) must be enclosed, stamped and signed by the authorized person entitled to claim,
Please include the following information when submitting the e-Claim in order prevent any delay in handling your claim. The more information you provide, the more quickly your claim can be handled or settled.
Remember that you must retain all damaged material until the claim is completely resolved. In some cases, the carrier will notify you that they intend to pick up the damaged material. If you are not able to provide the material for the carrier, then the claim is denied.
1. PRELIMINARY CLAIM | Preliminary notice of claim in written if a preliminary claim was not submitted through our e-Claims portal |
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2. MASTER AIR WAYBILL | Copy of the contract of carriage ( Master Airwaybill ) and eight digit number assigned to the shipment. |
3. CLAIMED AMOUNT | List the damaged or shorted merchandise by item and quantity and provide the amount you would like to be compensated for. Tell exactly what was damaged and how you came to your claimed amount. List how many pounds/ kilograms or what number carton was damaged. |
4. FREIGHT CHARGES | In most cases, the freight charges must be paid before a claim is finalized. |
5. INSPECTION REPORT | If damage was noted at destination, the agent should have been requested to prepare this report. If an inspection was not done, just state that non was done. An inspection completed by an independent surveyor may also be included. |
6. INVOICE | Provide the original vendor’s invoice for the damaged merchandise in question. This will indicate the value of the goods claimed. |
7. PACKING LIST | This would list the quantity and weight of the items in each box. For personal effects shipments, the value of each item should also be listed. |
8. REPAIR BILL | If the damaged goods are repairable, provide the receipt for repair. |
9. SALVAGE VALUE | It is the shipper / consignee’s responsibility to minimize the loss by salvaging goods. Explain what was done with the damaged shipment; for example, was it thrown away, repaired, or sold for discount price. |
FREIGHT FORWARDERS AND INSURANCE COMPANIES
In addition to the above please include:
10. HOUSE AIRWAYBILL | Delivery record copy |
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11. SETTLEMENT DRAFT | Proof of payment to ultimate consignee |
12. SUBROGATION | Statement from payee authorizing you to act on behalf of shipper or consignee |
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